Terms and Conditions for Gardeners Fitzrovia

These Terms and Conditions set out the agreement between the client and the provider of gardening services in Fitzrovia. They apply to all bookings for gardening work, including regular maintenance, one-off visits, planting, pruning, clearance, and other related tasks arranged as part of the service. By confirming a booking, the client agrees to these terms in full. These terms are designed to be fair, clear, and practical, while reflecting the standards expected from a professional garden service provider operating in the UK.

For the purposes of these Terms and Conditions, references to Gardeners Fitzrovia, we, us, or our mean the service provider delivering the work, and references to you or the client mean the individual, business, landlord, agent, or organisation requesting the service. These terms may be updated from time to time, and the version in force at the time of booking will apply unless otherwise agreed in writing.

The client should read all sections carefully before making a booking. If anything is unclear, any important point should be clarified before the service begins. Continued use of the service after any change to these terms will be treated as acceptance of the updated conditions where permitted by law.

1. Booking Process

A booking for gardening services may be requested by the client through an agreed communication method and will only be confirmed once availability, scope of work, and any special requirements have been reviewed. A booking is not considered final until it has been accepted by us, either verbally or in writing. We may ask for information about the garden, access, parking, water supply, specific tasks, timing preferences, and any hazards that may affect the work.

Before work starts, the client must provide accurate details about the property and the area to be maintained. If the service requested changes after the booking has been confirmed, we reserve the right to revise the price, timing, or personnel assigned to the job. Garden maintenance services are planned on the basis of the information supplied by the client, so any omissions or inaccurate descriptions may affect the outcome or scheduling.

2. Service Scope and Access

The specific tasks included in each booking will depend on the agreed service description. Unless clearly included, our work does not automatically cover heavy landscaping, tree surgery, structural repairs, pesticide application requiring specialist certification, or disposal arrangements beyond normal garden waste handling. We will use reasonable skill and care in carrying out the agreed tasks, but the exact appearance of a garden may vary depending on season, plant condition, weather, and prior maintenance.

The client must ensure that we have suitable access to the property, water, electricity where required, and any permissions needed to carry out the work. If access is delayed or restricted, we may need to shorten the visit, reschedule the work, or apply additional charges if time is lost through no fault of our own. Where pets, children, fragile items, or concealed hazards are present, the client should inform us in advance and take reasonable steps to secure the area.

We may refuse to undertake work that is unsafe, unlawful, or outside our competence. If such a situation arises after arrival, we may suspend the service and charge for time reasonably spent attending the property, preparing equipment, or assessing the site.

3. Payments and Charges

All prices are normally agreed in advance and may be quoted as hourly rates, fixed fees, or a combination of both. Any quote is based on the information available at the time and may be adjusted if the actual conditions differ materially from those described. Unless otherwise stated, prices are exclusive of VAT where VAT is applicable. Any additional materials, waste charges, specialist equipment, or extra labour needed to complete the work may be charged separately.

Payment terms will be confirmed at the time of booking or on the invoice. In most cases, payment is due immediately upon completion of the work, unless an alternative payment arrangement has been agreed in writing in advance. For ongoing gardening services in Fitzrovia, recurring invoices may be issued according to the agreed schedule. Late or failed payments may result in charges, suspension of future bookings, or recovery action where permitted by law.

If the client disputes an invoice, they should notify us promptly and provide the reason for the dispute together with any relevant details. Undisputed amounts remain payable in full by the due date. We may withhold future services until outstanding balances are settled.

4. Cancellations, Rescheduling, and No-Shows

The client may cancel or reschedule a booking by giving reasonable notice. Unless a different arrangement has been agreed, cancellation within a short period before the scheduled start time may result in a charge to cover reserved labour, travel, administration, or materials already purchased. If a booking is cancelled after we have arrived at the property or after work has begun, the client may be charged for the time spent and any costs incurred up to that point.

If we need to cancel or reschedule due to illness, severe weather, equipment failure, staffing issues, or other circumstances beyond our reasonable control, we will aim to provide notice as soon as reasonably possible and suggest an alternative date where available. We are not liable for delay or non-performance caused by events outside our control, including adverse weather that makes the work unsafe or impractical.

If the client is not present where attendance is required, or if access cannot be gained at the agreed time, the booking may be treated as a no-show and charged accordingly. Repeated late cancellations or missed appointments may lead to refusal of future bookings.

5. Liability and Limitations

We will carry out all services with reasonable care and skill. However, gardening involves living materials, changing weather conditions, and surfaces or structures that may already be weak, damaged, or unstable. We are not responsible for pre-existing defects, hidden underground services, latent plant disease, natural growth variation, or results affected by weather after the work is complete. The client accepts that some tasks, such as pruning or clearance, may change the look of a garden immediately and for a period thereafter.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law. Subject to that, our total liability arising from any claim connected with a booking shall be limited to the amount paid or payable for the specific service giving rise to the claim, except where a different limit is required by law.

We will not be liable for loss of profit, loss of business, loss of enjoyment, indirect loss, or consequential damage. The client is responsible for removing or protecting valuables, fragile objects, and items that could be damaged by normal gardening activity. If the client asks us to work near decorative features, lighting, irrigation systems, or similar items, they accept the risk of minor disturbance arising from access and routine maintenance.

6. Waste Regulations and Disposal

Garden waste generated during the service will be handled in accordance with applicable UK waste rules. We aim to dispose of green waste responsibly, including through lawful transfer, recycling, composting, or other approved routes where available. The client must disclose if waste includes anything other than ordinary garden material, such as soil contamination, treated timber, asbestos, hazardous items, chemical containers, sharp objects, or building debris. Such items may require specialist handling and may not be accepted as part of a standard gardening booking.

The client is responsible for ensuring that any waste arrangements requested are lawful and suitable for the property. If waste removal is included, the charge may reflect loading time, transport, disposal costs, and the volume or weight of waste collected. We may refuse to remove waste that we reasonably believe is unlawful to transport, unsafe to handle, or outside the scope of the agreed service.

Garden waste disposal may also be affected by local rules, access restrictions, or site conditions. Where the client requests that waste be left on site, the client must provide a suitable and lawful area for storage or collection. Once waste has been removed by us or passed to an authorised contractor, responsibility for it transfers in accordance with law and the service agreement.

7. Customer Responsibilities

The client must make reasonable efforts to prepare the site for the agreed work. This includes informing us of known hazards, securing pets, confirming access arrangements, and ensuring that any third-party permissions are in place where needed. The client should not request that we undertake work that would breach lease conditions, tenancy terms, freeholder requirements, or any applicable regulation. If we are asked to proceed despite such issues, we may decline the work or suspend it immediately.

The client is also responsible for watering, aftercare, and monitoring of plants after the service unless these tasks are expressly included in the booking. Any advice given by us is general in nature and does not replace the need for tailored horticultural assessment where specialist issues arise. The client acknowledges that plants are living organisms and that outcomes can never be guaranteed in all conditions.

If the client supplies materials, tools, plants, or instructions, they remain responsible for their suitability unless we have expressly agreed to source or approve them. We are not liable for poor results caused by unsuitable client-supplied products or misleading instructions.

8. Complaints and Rectification

If the client is unhappy with any aspect of the service, they should notify us within a reasonable time after completion so the matter can be reviewed. We may ask for photographs, a description of the issue, and access to inspect the area. Where a problem is due to our error and it is reasonable to do so, we may offer to return and correct the issue, provide a partial refund, or agree another fair remedy.

This process does not affect the client’s statutory rights. Minor variations in appearance, growth recovery, or seasonal condition will not necessarily amount to a breach. Complaints must relate to the actual scope of the booking and must not be based solely on subjective preference where the work was completed in accordance with the agreed instructions.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the client is entitled to bring proceedings in another jurisdiction under mandatory consumer law or other applicable legal rules.

10. General Provisions

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right or provision shall not be treated as a waiver of that right. No person other than the client and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise.

These Terms and Conditions are intended to support a professional and transparent service relationship. By proceeding with a booking for Fitzrovia gardeners or any related garden maintenance service, the client confirms that they have read, understood, and agreed to these terms. The agreement is made to create clear expectations about work standards, payment, cancellations, liability, and lawful waste handling, helping ensure a reliable and orderly service experience for both parties.